Course curriculum

  • 1

    Unit 3 Understanding Personal Effectiveness In A Customer Service Work Environment

    • Resources

    • Resource Links

    • Lesson 1

    • Lesson 2

    • Lesson 3

    • Lesson 4

    • BTEC Level 2 Diploma for Customer Service Practitioners - Unit 3 Understanding Personal Effectiveness In A Customer Service Work Environment Quiz

    • BTEC Level 2 Diploma for Customer Service Practitioners End Of Unit Assignment Completion Task

    • Workbook

    • BTEC Level 2 Diploma for Customer Service Practitioners - Unit 3 Understanding Personal Effectiveness In A Customer Service Work Environment Feedback