Course curriculum

  • 1

    Unit 1 Understanding The Customer Service Environment

    • Resources

    • Resource Links

    • Lesson 1

    • Lesson 2

    • Lesson 3

    • Lesson 4

    • Lesson 5

    • BTEC Level 3 Diploma For Customer Service Specialists - Unit 1 Understanding The Customer Service Environment Quiz

    • BTEC Level 3 Diploma For Customer Service Specialists End Of Unit Assignment Completion Task

    • Workbook

    • BTEC Level 3 Diploma For Customer Service Specialists - Unit 1 Understanding The Customer Service Environment Feedback