Course curriculum
-
1
Module 2 Understanding How to Deliver High-Quality Customer Service
-
Introduction
-
Understanding Patients and other Customers
-
Understand the Patient and Customer Journey
-
Understand how to build strong customer relationships
-
Understanding Customer Loyalty, Retention and Satisfaction
-
Understand Equality and Diversity
-
Understand a range of IT tools
-
Understand systems, equipment and technology to meet the needs of your customers
-
Understand how to deal with challenging customers
-
Module 4 Understanding How to Deliver High-Quality Patient Services Assignment
-