Course curriculum

  • 1

    Module 3 Understanding Personal Effectiveness in a Customer Service Work Environment

    • Introduction

    • Understand own values, career and personal goals in relation to a work role

    • Understanding Learning Styles

    • Self Awareness and Emotional Intelligence

    • Understand Values and Professionalism

    • Understand Time Management

    • Understand Performance Development Plans

    • Module 5 Understanding Personal Effectiveness in a Customer Service Work Environment Assignment