Course curriculum

  • 1

    Module 2 Understanding How to Deliver High-Quality Customer Service

    • Introduction

    • Understanding Customers

    • Understand the Customer Journey

    • Understand how to build strong customer relationships

    • Understanding Customer Loyalty, Retention and Satisfaction

    • Understand Equality and Diversity

    • Understand a range of IT tools

    • Understand systems, equipment and technology to meet the needs of your customers

    • Understand how to deal with challenging customers

    • Module 2 Understanding How to Deliver High-Quality Customer Service Assignment