Course curriculum

  • 1

    Module 3 Understanding Customer Loyalty, Retention and Satisfaction

    • Introduction

    • Understanding Stakeholders

    • Understand Customer Insights

    • Understand how Emotions affect the Customer Experience

    • Understanding Customer Loyalty, Retention and Satisfaction

    • Understand Consumer Legislation

    • Understand Diversity on Customer Services

    • Understand Organisational Cultures

    • Understanding Organisational Structure

    • Module 3 Understanding Customer Loyalty, Retention and Satisfaction Assignment