All Courses Level 3 Customer Services Specialist KSB Introduction 1 Lessons All Courses Learner and Manager Commitment to Adult Apprenticeships 3 Lessons All Courses Study Skills 24 Lessons All Courses Safeguarding, Prevent and British Values 6 Lessons All Courses Level 3 Customer Service KSB Module 1 Understand the Business Environment and Continuous Improvement 15 Lessons All Courses Level 3 Customer Service KSB Module 2 Understanding the Customer Journey 5 Lessons All Courses Level 3 Customer Services KSB Module 3 Understanding Customer Loyalty, Retention and Satisfaction 10 Lessons All Courses Level 3 Customer Service KSB Module 4 Understanding Personal Effectiveness in a Work Environment 10 Lessons All Courses Level 3 Customer Services KSB Module 5 Understand Effective Team Working 4 Lessons View all courses